Apteligent

Originally established as Crittercism in 2011, the company rebranded to Apteligent to better reflect its expanded focus on predictive app intelligence. The San Francisco-based firm was founded by Andrew Levy, Robert Kwok, and Jeeyun Kim. Apteligent specializes in providing mobile application performance management (APM) software, catering to product managers and developers working on iOS, Android, and Hybrid applications. Its core business involves offering a platform that delivers detailed insights into app performance, enabling clients to diagnose and resolve issues such as crashes, freezes, and problematic user flows.

The company operates on a software-as-a-service (SaaS) model, providing its platform to enterprise clients. The technology analyzes mobile app data to identify performance issues and connects them to key business metrics like user engagement and revenue. This allows mobile teams to understand how technical problems affect their business outcomes. The platform provides real-time, global monitoring of app diagnostics and failures. In a notable application of its technology, research firm Apteligent released data showing that usage of the Samsung Galaxy Note 7 remained nearly unchanged even after initial recall announcements were made due to battery defects.

Before its acquisition, Apteligent had successfully raised nearly $50 million in funding from investors including Scale Venture Partners, GV, and Shasta Ventures. On May 15, 2017, VMware announced its acquisition of Apteligent for an undisclosed amount, aiming to integrate Apteligent's mobile-focused analytics into its own digital workspace platform. This strategic purchase was intended to provide VMware's customers with end-to-end performance management capabilities, from mobile devices to cloud infrastructure. The Apteligent product was incorporated into VMware's portfolio, contributing to the development of Workspace ONE Intelligence. Keywords: mobile app intelligence, application performance management, APM, crash reporting, user experience analytics, mobile analytics, Crittercism, VMware, Andrew Levy, Robert Kwok, Jeeyun Kim, mobile app performance, app diagnostics, user behavior analytics, SaaS, enterprise software, digital workspace intelligence, app monitoring, mobile SDK